Delivery & Returns
1. ORDER AND SHIPPING
The products are delivered to the address that you indicate when you place your order. The customer is responsible for the indications given when the order is placed (full address, storey, door code, telephone, etc.). Hugo & Victor Paris may not be held responsible for an undelivered package owing to incorrect indications. If the package is returned to us because of this type of problem, the re-delivery will be invoiced in full to the customer.
PLEASE NOTE: orders indicating a P.O. box address will not be handled.
You will receive an email informing you that your order has been dispatched and informing you of the delivery methods (delivery address, package number).
The delivery is made to the address indicated by the customer on the date indicated by the control system of the La Poste postal service.
2 DELIVERY METHODS
The items are prepared and packed by Hugo & Victor Paris in a closed package resistant to shocks during transport.
After confirmation of payment, Hugo & Victor Paris undertakes to process and send the order to the destination indicated in accordance with the procedure and means of transport we have determined.
Orders received via the internet, after acceptance of payment by the credit card centre and effective receipt by Hugo & Victor Paris, are prepared and dispatched within 48 hours. However, in peak periods (Christmas, Easter, public holidays etc…), lead times may not necessarily be guaranteed.
Once the order has been dispatched, the package is received within 48h (work days).
Once this period has elapsed, you can consult the website of La Poste www.laposte.fr where you will find the situation concerning your package via the dispatch N° given to you when your order is confirmed.
If the recipient is absent, a non-delivery notice will be left in his or her letterbox. The package should then be collected as soon as possible from the address indicated Hugo & Victor Paris may under no circumstances be held responsible for any deterioration of the products owing to late collection from the post office.
With the aim of sending you our chocolates and pastries in the best possible conditions, we only dispatch orders during week days.
3. DAMAGED PRODUCTS ON DELIVERY
Under no circumstances may Hugo & Victor Paris be held responsible for any damage that may have been caused to the products if the package has been opened during transport, or if the recipient is absent when the package is delivered.
In the event of a problem on delivery, you must notify this problem to the postal service by registered letter with acknowledgement of receipt within forty-eight (48) hours following delivery of the package.
This claim must include the reason and a description of the condition of the product and its packaging on delivery. Where possible, it is recommended to examine the package in the presence of the deliveryman and to note any reservations on the delivery note, a copy of which you must keep.